Read the heart of the boss and customers from the ear-workplace training business ppt template

I can understand at first sight. Read the heart of the boss and the customer from your ears. Do you have such experience: When communicating with the boss, customers, and deployment, it is clear that they are all in the same language, but the frequency is always wrong, not out of focus Disconnected, is the chicken talking to the duck? Or afterwards, he found that what he said was clearly A, but his inner interpretation was B.